Terms & Conditions

 

1. Introduction

 

By accessing this website and using our services, you agree to be bound by these Terms and Conditions.

 

If you do not agree with these terms, please do not use this website.

 

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2. Our Services

 

We provide professional private investigation services throughout Portugal, subject to Portuguese law.

 

Services may include:

 

* Private investigations
 

* Surveillance (where lawful)
 

* Background enquiries
 

* Mystery shopper

 

 

All services are undertaken strictly within Portuguese and European Union law.

 

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3. Legal Compliance

 

We will not:

 

* Conduct illegal surveillance
 

* Intercept communications
 

* Access private data unlawfully
 

* Hack computers or mobile phones
 

* Install tracking devices without lawful authority
 

* Obtain confidential information illegally

 

Clients must not ask us to undertake illegal activities.

 

Any such requests will be refused.

 

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4. Client Responsibilities

 

Clients agree that:

 

* Information supplied is accurate.
 

* They have a legitimate reason for requesting our services.
 

* They will not use our services for harassment or unlawful purposes.
 

* They will cooperate throughout the investigation.

 

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5. Quotations and Fees

 

Additional work requested by the client may incur further charges.

 

Travel expenses, accommodation, court attendance and specialist equipment may be charged separately.

 

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6. Payment

 

Payment terms are agreed before work begins.

 

Invoices are payable within the agreed period.

 

Failure to pay may result in suspension of services.

 

Interest may be charged on overdue accounts where permitted by law.

 

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7. Confidentiality

 

All investigations are treated as strictly confidential.

 

Information obtained during investigations will only be disclosed:

 

* to the client
 

* where required by law
 

* or by court order

 

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8. Data Protection (GDPR)

 

We process personal information in accordance with:

 

 the EU General Data Protection Regulation (GDPR), and

 applicable Portuguese data protection legislation.

 

Information is collected only where necessary for legitimate investigative purposes.

 

Further information is available in our Privacy Policy.

 

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9. No Guarantee of Results

 

Investigations involve gathering evidence.

 

We cannot guarantee:

 

* that evidence will be found,
 

* that surveillance will produce useful results,
 

* or that investigations will support a client’s expectations.

 

Payment is for professional investigative services, not guaranteed outcomes.

 

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10. Reports

 

Investigation reports are prepared using information available at the time.

 

Reports are confidential and intended solely for the client.

 

They must not be altered or misrepresented.

 

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11. Limitation of Liability

 

To the maximum extent permitted by law, we shall not be liable for:

 

* indirect losses,
 

* consequential losses,
 

* loss of profits,

* decisions made by clients based on investigation findings.

 

Nothing in these terms limits liability where such limitation is prohibited by law.

 

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12. Intellectual Property

 

All content on this website, including text, logos, graphics and reports, remains our intellectual property unless otherwise stated.

 

No material may be reproduced without written permission.

 

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13. Website Use

 

Users agree not to:

 

* misuse the website,
 

* introduce malicious software,

* attempt unauthorised access,

* interfere with website operation.

 

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14. Governing Law

 

These Terms and Conditions are governed by the laws of Portugal.

 

Any disputes shall be subject to the exclusive jurisdiction of the Portuguese courts.

 

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15. Changes

 

We reserve the right to amend these Terms and Conditions at any time.

 

The latest version will always be published on this website.